Order help
What’s happening with your order?
Start with your order page. It has the latest status, pickup details and help for that order.
Find my orderI paid, but my order isn’t confirmed
Open your order to check payment status. Don’t transfer again while a payment is being checked. Keep your bank receipt and payment reference if you need support.
Waiting for the business
Your payment has arrived, but the business still needs to accept the order. Follow the status on your order page. Use its cancellation option if one is available.
My order is being prepared
Wait until the business marks it ready before heading out. Preparation estimates can change; the order page has the latest update.
Ready for pickup
Use the pickup directions on your order. Check your items first, then give the business your order code. Each business in a multi-business checkout has its own pickup and code.
Something is missing or wrong
Ask the business to correct it before sharing your code. If you still need help, open the order and choose Help so support can see which order you mean.
Where is my refund?
Open the order for the refund amount, destination and status. Depending on how you paid, it may go to your Needplug wallet or back through the payment provider. A bank refund can take longer than wallet credit; don’t assume it has arrived until its status confirms it.